Welcome to the EdgeTier Platform Guide. This page contains videos and some documentation on the EdgeTier system to help users to familiarise themselves with the system, how to use it, and how best to turbo-charge their customer service environment with EdgeTier.
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These pages will walk you through the fundamentals of each EdgeTier product, and how it works.
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EdgeTier: Key Features & Capabilities
Sonar: Anomaly and Trend Detection
.CSV Exports from the EdgeTier Platform
EdgeTier - Roles & Permissions
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These pages will explain to you how AI at EdgeTier works, with more detailed technical explanations.
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Emotion and Sentiment Detection
Explore: How to use Custom Charts
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These pages will guide you in your integration. If you have questions on these pages, please reach out to Customer Success.
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Translations: Languages Supported
Single Sign On: Azure/Entra SAML Integration
Single Sign On: Okta SAML Integration
Single Sign On 🛠 Guide: Setting Up Microsoft Entra SSO for Access to WatchTower (by EdgeTier)
Teams: Control Your Data Access
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You’ll find information on our most recent launches (big and small) here
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AI Transparency: Go Deeper with Spotlight: Examples, Subtopics, and Agent Review
More Control Over Your Reviews: Draft, Save, and Calibrate with Ease
More transparency in QA: Agents can now dispute reviews (Coming Soon)
Resolution Status now comes with an explanation
More transparency in QA: Agents can now dispute reviews
Smarter Answers, Easier Sharing: What's New in Ask Spotlight
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These pages will explain to you how EdgeTier stores your data
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