Welcome to the EdgeTier Platform Guide. This page contains videos and some documentation on the EdgeTier system to help users to familiarise themselves with the system, how to use it, and how best to turbo-charge their customer service environment with EdgeTier.
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These pages will walk you through the fundamentals of each EdgeTier product, and how it works.
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EdgeTier: Key Features & Capabilities
Sonar: Anomaly and Trend Detection
.CSV Exports from the EdgeTier Platform
EdgeTier - Roles & Permissions
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These pages will explain to you how AI at EdgeTier works, with more detailed technical explanations.
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Emotion and Sentiment Detection
The EdgeTier Experience Score & Experience Drivers
Explore: How to use Custom Charts
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These pages will guide you in your integration. If you have questions on these pages, please reach out to Customer Success.
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Translations: Languages Supported
Single Sign On: Azure/Entra SAML Integration
Single Sign On: Okta SAML Integration
Single Sign On 🛠 Guide: Setting Up Microsoft Entra SSO for Access to WatchTower (by EdgeTier)
Teams: Control Your Data Access
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You’ll find information on our most recent launches (big and small) here
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Easier User Admin: Grouped Permissions and Okta
Start with the Right Question: Updated Suggested Prompts in Ask Spotlight.
Small Changes, Less Friction: Clearer Anomalies, Named Tabs and Phrase Search Experience
Stream EdgeTier events into your own systems (Beta)
Faster Follow-Ups: Add Variables to Your Ask Spotlight Prompts
Agent Visibility & Filtering on Interactions
Question-Level Scoring in the Reviews Table
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These pages will explain to you how EdgeTier stores your data
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