Welcome to the EdgeTier Platform Guide. This page contains videos and some documentation on the EdgeTier system to help users to familiarise themselves with the system, how to use it, and how best to turbo-charge their customer service environment with EdgeTier.
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These pages will walk you through the fundamentals of each EdgeTier product, and how it works.
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EdgeTier: Key Features & Capabilities
Sonar: Anomaly and Trend Detection
EdgeTier - Roles & Permissions
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These pages will explain to you how AI at EdgeTier works, with more detailed technical explanations.
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Emotion and Sentiment Detection
Explore: How to use Custom Charts
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These pages will guide you in your integration. If you have questions on these pages, please reach out to Customer Success.
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Translations: Languages Supported
Single Sign On: Azure/Entra SAML Integration
Single Sign On: Okta SAML Integration
Single Sign On 🛠 Guide: Setting Up Microsoft Entra SSO for Access to WatchTower (by EdgeTier)
Teams: Control Your Data Access
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You’ll find information on our most recent launches (big and small) here
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Applying phrase tags to past interactions (Beta Feature)
More Transparency Into AI Tags
Deeper Insights with Scorecard Performance Breakdown
Heat-map analytics: Your agent QA at a glance (Coming Soon!)
Granular Call Recording Access: New Permissions for Call Playback
Separate Your Notification Inbox from Your Login Email (Coming Soon)
More Control Over Your Reviews: Draft, Save, and Calibrate with Ease (Coming Soon)
AI Transparency: Go Deeper with Spotlight: Examples, Subtopics, and Agent Review
Deeper Scorecard Insights now on Agent Screens
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These pages will explain to you how EdgeTier stores your data
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