Coach is EdgeTier’s Agent QA product, allowing you to manage your entire QA and review process within WatchTower. We now also offer AutoQA, a beta feature that facilitates AI reviews.
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You can completely manage your review process within EdgeTier using our Agent QA Reviews Features. We support a wide range of custom scorecards for all chat, email, survey, and call interactions in the platform, supported by our 100% coverage of interaction analysis.
For a step-by-step guide to get started, please see:
EdgeTier’s AutoQA reviews feature is now in beta, running fully automated scorecard evaluations on selected conversations. This allows better coverage of your interactions and a standardised, non-biased approach to generating agent feedback. This feature is still in Beta, but if you are interested in AI reviews, please read the article below to find out more.
Learn more here: