When you log in, you will land on the Home Screen. The Home screen brings together insights from around WatchTower, so you can immediately see what’s changed in your customer conversations and where to look first.

What you’ll see:

Interaction Volume — Shows changes compared to previous period.

Track spikes or dips across channels, teams, or brands at a glance.

Growing Issues — Shows contact reason changes.

See what topics are rising in the past 24 hours or the past week compared to what we normally observe. These are identified using AI tags.

Unusual Activity — Shows ongoing and recently ended anomalies.

If you have access, you’ll be able to view the most urgent ongoing anomalies and recently ended ones, exposing system issues or emerging customer pain points.

Active Customers — Shows your current top contacters.

Identify the customers generating a high operational load today or in the past 7 days, and explore their interaction history instantly.

Strong Customer Emotions