At EdgeTier, we help companies explore and gain insight from the customer conversation data. As such, we read data from your customer communication platform, ideally in real time, store it, and layer on AI services to help you improve customer experience.
We can integrate with almost anything.
However, we have some out-of-the-box integrations, listed below, which dramatically shorten our go-live time with customers.
If you are using a system that is not listed above, EdgeTier can build a custom integration, once the data is available. The EdgeTier integrations team are skilled in data manipulation, APIs, and ETL processes, and have integrated with very unusual systems in the past. Think of FTP servers, CSV files, SQL databases; you name it, they can do it.
For some systems, reports are manually built to allow data export, from which EdgeTier extracts data. The requirements for these reports are here:
Contact us if you need to get data from somewhere unexpected, and the team will scope it out.
Typically, a new integration can be delivered within 4-5 weeks of order.