<aside> 🗣️

For more information on your Explore Custom Chart, refer to our existing documentation.

This feature will be released shortly, keep an eye out!

</aside>

The EdgeTier Explore Custom Chart allows you to visualise all the interaction’s you’ve filtered for, and split your data even further, with complete control over the X and Y axis, as well as splits within these.

You may want to create a data view that is useful for you, and then export this for reporting purposes. We’ve added a table data view that can be exported to .CSV to do exactly this!

This also improves your split-by view. While charts are limited to your top-ten categories being displayed, this table is capped at 250, letting you see a more detailed breakdown of your data.

Interested in your interaction volumes over a specific subset of days, split by agent? We’ll generate the .CSV needed for you to show this data in a management report, or just to save to have on hand.

We hope this update helps you show the world how useful EdgeTier is! If you have any questions on this update, please reach out to Customer Success.