This page lists the features available in the EdgeTier platform.

🟡Spotlight: AI-Powered Summaries and Analysis

Purpose & Benefits

• Spot trends in customer conversation
• Analyse multiple conversations at once
• Highlight recurring issues
• Faster Analysis

Features

✅Summaries

• AI-generated summaries on request
• Summarise your interactions by theme, or by agent
• Apply filters to view more exact summaries, and apply custom chart in filtered view
• Drill-down into subtopics, or view examples

✅Ask

• Agentic, dynamic responses
• Ask any question about your data