This page lists the features available in the EdgeTier platform.
🔵 Sonar: Proactive Anomaly Detection
Purpose & Benefits
- Real-time anomaly detection to spot emerging issues before they escalate.
- Monitors 100% of customer service channels (chat, email, calls, social media, surveys).
- AI-driven alerts for sudden spikes in customer complaints.
- Helps pinpoint the root cause of emerging customer issues.
- Automatically quantifies issue impact (e.g., “144 customers affected”).
- Reduces manual effort by identifying trends without requiring manual tagging.
Features
âś… AI Alerts & Proactive Monitoring
- AI detects unusual topics & sudden issue trends across all contact channels.
- Alerts show real-time issues (e.g., "Promo code not working").
- Alerts quantify customer impact and identify affected segments.
âś…Â Automatic Titles, Descriptions, and Summaries
- AI writes an easily digestible breakdown of what is happening in each anomaly.
- Summaries provided in English quickly describe anomalies across all languages.