This page lists the features available in the EdgeTier platform.

🔵 Sonar: Proactive Anomaly Detection

Purpose & Benefits

• Real-time anomaly detection to spot emerging issues before they escalate.
• Monitors 100% of customer service channels (chat, email, calls, social media, surveys).
• AI-driven alerts for sudden spikes in customer complaints.
• Helps pinpoint the root cause of emerging customer issues.
• Automatically quantifies issue impact (e.g., “144 customers affected”).
• Reduces manual effort by identifying trends without requiring manual tagging.

Features

✅ AI Alerts & Proactive Monitoring

• AI detects unusual topics & sudden issue trends across all contact channels.
• Alerts show real-time issues (e.g., "Promo code not working").
• Alerts quantify customer impact and identify affected segments.

✅ Automatic Titles, Descriptions, and Summaries

• AI writes an easily digestible breakdown of what is happening in each anomaly.
• Summaries provided in English quickly describe anomalies across all languages.