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Below is a summary of our upcoming roadmap for our agentic AI product offering, Ask Spotlight.
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Users will be able to generate a shareable link for other users within your organisation to view their Ask Spotlight results.
Completely personalise Ask Spotlight. Input additional context and rules you’d like it to consider in input, or use in output. Useful for company-specific report information requirements, or additional context on company goals.
Sometimes known as system prompts or configurations, a skill is a specialised set of instructions that tells an AI model how to behave. Within EdgeTier, you’ll be able to save skills that create your daily leadership report every morning, save prompt outputs that told you exactly what you needed as a replicable template or send each agent lead the daily team performance report they need.
This is just the beginning of what you’ll be able to do within EdgeTier. This page shares a glimpse at what’s coming next, but if you have any ideas or feedback, please share this with us via your Customer Success Manager, so we can integrate your ideas into Ask Spotlight, and build the future of contact centre AI together.