Ask Spotlight is EdgeTier's AI-powered data analyst. Ask it anything about your contact centre. Get an answer in seconds.

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See what's new in Ask Spotlight — org-wide Rules, one-click sharing, and deeper repeat contact insights:

Smarter Answers, Easier Sharing: What's New in Ask Spotlight

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How to find it

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When Ask Spotlight is enabled for your role, you'll see the chat interface directly inside the EdgeTier platform. With no external configuration or connection needed, it’s there when you need it.

Click on Ask Spotlight in the navigation menu. Ask a question. Get an answer. Ask a follow-up. Drill deeper.

Your administrator controls permission to use the feature from Settings > Roles & Permissions — so the right people can access it from day one. Every response is gated by your existing permission set-up, so you can only learn from you already have access to.

What can I ask?

If you'd normally put it in a ticket to your data team, or dig around for the answer yourself in EdgeTier, Ask Spotlight can handle it. For example:

• "What were the top contact reasons last week?"
• "Which agents had the highest handle times in March?"
• "Show me the volume trend for billing queries over the last 30 days."
• "What topics spiked on Monday morning?"
• "Break down tag distribution by channel for Q1."
• "Which agents or tags are generating the most repeat contact this month?"