We’ve officially launched the new Scorecard Builder for Agent QA — making it easier than ever to build, update, and manage scorecards directly in the platform, no spreadsheet required.
Whether you’re creating your first evaluation form or maintaining a complex scoring model across multiple teams, the new Scorecard Builder gives you more control, flexibility, and visibility.
✅ Create and manage scorecards in the UI
No more managing your criteria through spreadsheets and manual uploads. You can now build scorecards directly in EdgeTier, section by section, question by question — all with a live preview of what reviewers will see.
(Note: This includes viewing and editing your current scorecards, if you’re already using the Agent Review features.)
✅ Access new question types
You’re no longer limited to emoji-based ratings. Now you can choose from:
✅ Edit sections and point values
Structure your scorecards with clear sections and set custom point values per answer, giving you complete flexibility in how evaluations are weighted and scored. (Note: Questions marked as ‘N/A’ will be discounted – they will not harm nor benefit the agent’s total score.)
