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Please note this feature will only be available for recordings from 5th February 2026.
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At EdgeTier, we ingest your call recordings and use AI to transcribe the interaction. You can already play the call recording alongside our transcription, but we’re adding new functionality to help you use our AI to spot-check important moments faster.
We’ve developed synchronised transcripts to give you control over what is important to you in a recording. When you play a recording, the transcript will automatically highlight text as it occurs in the recording, helping you follow along and spot key signals such as frustration.
You’ll also be able to hover over a message, and press play. The recording will then jump to that interaction, if you need to quickly assess that specific moment.
This release is available to all users with permission to view interactions. If you have any questions about this release, please reach out to customer success.