Admins with user management permissions can now add an optional Forward Email Address when creating or editing a user in Settings. Once set, every notification EdgeTier sends for that user goes to that address. The login email is unchanged and still used for sign-in and password resets.

To find this, navigate to the Users page, and select an existing user, or add a new user.

What this looks like in practice

• A team where agents log in with a shared or proxy company address can now receive CSV exports and anomaly alerts at their personal inboxes — without changing their login credentials or account setup.
• An admin onboarding a team of external users can assign notification emails in bulk during user setup, ensuring the right people get alerts from day one.
• If a user's notification preferences change — say, a team member moves to a different inbox — the admin simply edits their profile and updates the address. No re-invitation or account reset required.

A few things worth knowing

• Only users with user management permissions can set or change a Forward Email Address.
• The Forward Email Address affects notifications only. Login, password reset, and invite emails continue to use the original account email.
• If no Forward Email Address is set, nothing changes — notifications continue to arrive at the login email as before.
• The same forward address can be assigned to multiple users.

If you have questions or feedback, reach out to your Customer Success contact.