Agents can now formally respond to reviews they disagree with, and QA teams have a structured way to manage and resolve that feedback.

What's new

🪄Revision requests. Agents can now formally request a revision on a completed review if they disagree with the assessment or notice a mistake. They submit their request with a written reason, which is visible to the reviewer and to anyone with full review management access. The reviewer or a QA manager can then respond, either upholding the original scores or making changes, and close the request.

👀Per-scorecard revision control. Whether agents can request revisions is configurable at the scorecard level. QA leads can enable or disable this on any scorecard, including those powered by AutoQA.

How to find it

Requesting a Revision (Agent-only)

1. Navigate to your review list, and click on any review.

2. The completed review will open in split-screen beside the conversation it references.

3. In the top right, click ‘Request Revision’ if you disagree with any of the scores or comments you received.

   

4. Input your reasoning for the request, and click submit.

1. You will see your submitted request on the open review until it is responded to by the reviewer or a QA manager.
2. Once your request is closed, you will see this (and any changes) within the review.

Resolving a revision request (Reviewer)