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Connect your AI assistant to EdgeTier in minutes — and start asking questions about your contact centre . You will need to contact Customer Success about access before being able to use the MCP server.

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What is MCP?

The Model Context Protocol (MCP) is an open standard that gives AI assistants a simple, unified way to access and interact with external data and tools.

Without MCP, connecting an AI assistant (e.g. Claude) to a platform like EdgeTier would require custom, one-off API integrations and someone technical to build and maintain them. MCP provides a single, standardised connection that exposes all available capabilities at once, updates automatically as new features are added, and can be configured with a few clicks rather than lines of code.

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Think of MCP as a personal concierge for your AI assistant. Instead of wiring up each data point individually, MCP gives the AI a structured, secure channel to your systems and keeps it current without any ongoing maintenance.

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API vs. MCP — what's the difference?

If you've connected tools via APIs before, here's how MCP compares:

Integrating with APIs

• Ideal for software-to-software integrations
• Configured via coding (e.g. JSON)
• Individual capabilities may require separate integrations
• Requires maintenance when capabilities are added or changed

Integrating with MCP

• Ideal for software-to-AI integrations
• Configured via point-and-click interfaces
• Single integration exposes all available capabilities
• New and updated capabilities are automatically included