Spotlight is EdgeTier's LLM summarisation feature that analyses multiple conversations at once, surfacing recurring issues and trends without the manual effort. This update brings three major improvements: deeper interaction visibility, subtopic exploration, and agent performance insights.

1. See More Interactions Behind Each Spotlight Summary

After running Spotlight, each theme now displays an 'Examples' button. Clicking it opens a scrollable interaction modal showing interactions related to that topic, drawn from your original sample.

Please note: A maximum of 200 interactions will be displayed at any one time in this view.

From there, you can scroll through each interaction to quickly see the full picture, or use features like the emotion navigation toolbar to spot frustration within a specific Spotlight topic.

How-To

1. Navigate to Explore and run Spotlight as usual
2. The summary will appear with two buttons below each theme: Examples and Explore Examples
3. Select 'Examples' on any theme to open the interaction modal

2. From Spotlight to Subtopics: Drill into the Detail

You can now take Spotlight one step further. Once you've run Spotlight, you'll see two buttons below each theme:

• 'Examples' — opens an interaction modal where you can navigate through related interactions using your keyboard arrows
• 'Explore Examples' — opens a new Spotlight view on the Explore screen, showing a sample of up to 200 interactions related to that Spotlight topic

The new Spotlight view functions as a focused version of Explore. New filtering is disabled — the interactions shown are solely those related to the selected topic. From here you can: